Website Maintenance

Website Maintenance / Web Application Management

Not only does NewCreationIT have the software development capabilities to develop your website or web application, but we also provide ongoing website maintenance and application management services. These would include monitoring of the website to ensure availability, monitoring log files, ensuring backup of data, content updates, etc.

Online Technical Customer Support

Reduce the overall costs of providing technical support to your customers. Using web based tools NewCreationIT's technical team can manage customer interaction efficiently and professionally. Whether it is basic technical help-desk support or something more complex, we are able set up required processes and systems in place. We can also leverage web based tools that produce real-time reports and gain actionable information to help improve current service, provide the capability to monitor service quality and performance using metrics such as average time to close cases, case volume, etc.